Having problems with your HP PC Desktops ?

While trying to install norton antivirus my pc crashed, then i got info that i had a virus invasion, on toal account i hae lost explorer connectivity and my pc is a mess. Out of a job i need to clean up my pc myself, since i'm a sr. citizen my knowledge is limited, but my understanding is good, pls advice on how i can clean my pc myself without having to spends 100's of $.


Answers :

Hi and welcome to FixYa,

Initially, pls try a System Restore or are you considering:
\015\012
    \015\012
  • deleting completely your messed up Windows and start fresh/clean (preferably) that would mean start from scratch?
  • \015\012
  • or would you just like to repair and hopefully revert to how it was before?
Would appreciate if you could postback likewise your Operating System, (what Windows version) and if you have access to the recovery CDs or a Windows installer CDs?

Good luck and thank you for using FixYa.
I will guide you through the procedure.
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