Having problems with your HP Pavilion m7580n PC Desktop ?

Computer Virus -- No icons

\015 I recently downloaded a few pictures and a word file off of another individual's USB drive. It may have been several hours later or the next day, but I noticed the top bars of the windows for the programs I had open were black and the minimize, restore, and close buttons were transparent and did not function. The only way to perform any of those functions was to right click on their corresponding bars on the start toolbar. The following day the start toolbar was black as well and the start button was transparent.\015\012\015\012In case of it just being a glitch, I restarted the computer. All that would come up was the background. No toolbars, no icons. The start toolbar would not come up with the Cntrl+Esc command, either. Cntrl+Alt+Delete works. Inserting disks does not pop up windows.\015\012\015\012I also tried starting the computer up in "Safe Mode" (with network options). All I got was a black screen with "Safe Mode" printed in each corner.\015\012\015\012I can access the files on the comuter via the network, but copying is a HUGE pain. Each folder has to be copied individually. If there are any containing folders or large amounts of files, copying will stop (with about half of what needed to be transfered copied successfully) and I have to figure out what's missing and drag the rest.\015\012\015\012Anyone have a clue what's going on or how to fix it???? Any help is MUCH appreciated!! :)\015

Answers :

Wow, you just might have picked up a virus. The first thing you want to do is disconnect that computer from the internet ASAP. Next thing is to (on a known clean computer) download an anti-virus, anti-malware program and a firewall. I like Malwarebytes, AVG and COMODO and they are free (well for the most part). Next, install them on the computer that you have been transferring files to because it might have been infected during the file transfer and it will help with the next phase. Copy and past the installer files to a clean USB stick so that they can be transferred to the infected computer. Next, start the infected computer (IC) in regular mode and hit the Windows key (it’s on the bottom left) and this will/should open the start menu and you should be able to access the USB stick and install the rograms. If you wanted to be brave, reconnect the computer to the Internet and download the updates for AVG and Malwarebytes. Now, turn restart the computer in safe mode with out any networking. After it loads up you should be able to run both AVG (command line) and Malwarbytes and clean the infections. Restart the computer and check to see if the computer is back to normal. If not then we move to the deep cleaning.

For deep cleaning you will need an external hard drive enclosure. First remove the infected drive and install it in the external enclosure Plug the drive into the clean computer and run the scans on the drive. This should pick off any leftover infections. The reason why you want to put it in an enclosure is to isolate the hard drive and the file system that the viruses and malware hide in. also at this time you can transfer (one at a time) the files that you need. You want to transfer them one at a time to insure that you do not copy the infection to the clean computer along with the files. Reinstall the drive and turn on the computer. Hopefully, the infection has been cleaned and you can continue the use of the computer. A good thing about going through all of these steps is that you now have a back up of your important information.

If all of that didn’t work, then you will have to reformate the drive and reinstall windows on the computer.

Good luck,
Eryk V.
Repair Help & Product Troubleshooting for HP Pavilion m7580n PC Desktop

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