Having problems with your HP Pavilion Elite e9180t PC - 3.00 GHz; 1.5TB HD; 8GB Memory PC Desktop ?

Hello, HP's printer technicians screwed up my new

\015 Hello, HP's printer technicians screwed up my new pavilion elite e9180t while trying to remove a small printer error message. They did a remote access into my computer and made a mess of a simple problem. They couldn't fix the error message and I now have problems running all my Adobe CS4 software, can't run QuickTime or use my HP officejet Pro 8500 at all, and all the second level tech could say was "sorry but now it's above his ability to fix it, you'll have to contact the HP desktop technicians and do a system recovery" I can't seem to figure out how he has a job for HP nor why this new HP computer can't work with this new HP printer. I also can't believe that I would have to do a system recovery to undo everything he did. Does anybody know of a way to find out what that tech did and fix it without a system recovery?\015

Answers :

That's pretty crazy! I would have told you to turn the printer off, and unplug it from power. Same thing with the computer. Then follow a few basic procedures.

Better grab a cup of coffee, this is going to be a long one.

I have no idea what changes, the 'tech' implemented on your computer. Would have to undo what the 'tech' did step by step.

I do know one thing, however. Using the Restoration Disk/s, is not going to fix Adobe CS4.

We'll have to go step by step. I can only guide you if you have Windows Vista. (The HP Pavilion Elite e9180t is also offered with Windows 7)

Ready?

Printer:

Printer off, unplugged from power. USB cable unplugged from computer side.

You need to go to Control Panel>Add/Remove Programs.
(Left-click on the Windows start button, then click on Control Panel. In Control Panel click on Add/Remove Programs)

When Add/Remove Programs loads, find the HP OfficeJet software listed. Go to the right, and left-click on Remove.

If it asks, 'Do you wish to restart your computer?', the answer is NO.
Close Add/Remove Programs. Close Control Panel. Go back to your desktop screen.
Shut your computer down normally.

Unplug the computer from power. Press the Power On button in, and hold it in for a count of at least Five seconds. Let go of the Power On button.
Do this procedure two more times.

What you are doing is clearing CMOS Error Codes, and resetting BIOS back to the factory default settings. (No, do not take the CMOS battery out)

Now plug the computer back into power. WAIT 1 minute. Turn the computer on. Let Windows load all the way.

Install the installation CD for the OfficeJet printer, into your DVD drive. Install the software. If it asks you to restart your computer, go ahead, and do so.

After Windows has fully loaded again, plug the USB cable of the printer into the computer. Turn the printer on. You should get a message out of your system tray.
'Found New Hardware', and perhaps another one,
'Found Officejet printer'.

You should now have your printer back online.

Quicktime:
Go to Add/Remove Programs, Click on Change.
In the options given, click on Repair.
If this doesn't do it, go back to Add/Remove Programs, and - Remove, Quicktime. Now go to Apple - Quicktime - Download, and download the newest version for Windows Vista.

(If you need help with this, let me know)

Will add more in additional comments section.


Repair Help & Product Troubleshooting for HP Pavilion Elite e9180t PC - 3.00 GHz; 1.5TB HD; 8GB Memory PC Desktop

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