Having problems with your HP Pavilion Elite e9180t PC - 3.00 GHz; 1.5TB HD; 8GB Memory PC Desktop ?

My TSST corp TS-H653R CD/DVD does not recognize that a

\015 My TSST corp TS-H653R does not recognize that a disk is it. When trying to play a game an error pops up and asks to have a disk put into it. When trying to play a music disk you hear the disk moving around then stops and no music. I've tried going through the Device Manager deleting it then starting the computer up again. Didn't work. I tried using The Hardware Diagnostic Tool to no avail because it asked for a Data Disk to be inserted. Well the problem is it dosen't recognize a disk is in it so I could'nt use the Diagnostic. I've hit to download the latest drivers, and it comes back that the best are installed. Also it shows that the CD/DVD are working properly. I'm using Microsoft Vista Home Premium (64-bitr) Can anyone help? Is it the laser?\015

Answers :

HP uses a method to determine if an optical drive has failed. Basically in a nutshell, if the drive will not read a disc, or if it will not write to one, then the drive is defective. \015\012
\015\012When the diag tool asked you to insert a "data disk" it's not asking for any particular disk, just one with data on it so that it can test itself. \015\012
\015\012if it does not recognize the disk in the machine, then try another disk. if the issues persist, the drive is definately failed. \015\012
\015\012hope this helps!
Repair Help & Product Troubleshooting for HP Pavilion Elite e9180t PC - 3.00 GHz; 1.5TB HD; 8GB Memory PC Desktop

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