Having problems with your HP Pavilion dv9830US Notebook ?

Cannot play cd/dvd, burn cd/dvd, back up any data

\015 I am not knowledgeable at all about computers.So here goes:\015\012I cannot play or burn cd/dvd. I cannot back up any of my files. Also I cannot install any programs (ex: have a new printer but cannot download cd-rom to use it)\015\012I was told to try search & destroy for any virus & that did not help.\015\012Thanks for any help,\015\012ML\015

Answers :

For Vista click the windows “start” button on the bottom left and in the search box type regedit . You will be asked to confirm your admin account. Just hit next or continue.

Now browse to

HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Class\\{4D36E965-E325-11CE-BFC1-08002BE10318}

It’s just like browsing through folders so don’t worry about it. if you get lost just start over. BE SURE you follow the path 100% There are many similar files and folders so double check they all match up.

Now that you are at the {4D36E965-E325-11CE-BFC1-08002BE10318} Folder on the right side you will see several entries. right Click and delete the Upperfilters and Lowerfilters. These will be remade once you reboot.
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Repair Help & Product Troubleshooting for HP Pavilion dv9830US Notebook

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