Having problems with your HP Pavilion dv9000z Notebook ?

I have an intermittent disappearing Pioneer DVR-K17B drive

\015 I have an intermittent disappearing Pioneer DVR-K17B DVD drive in an HP DV9646em laptop.I've tried every ''fix'' I could find including:deleting upper/lower filters from the registry, dettaching/reattaching drive then scan for new hardware, uninstalling DVD drivers and reboot, factory reset including reformat and reinstallation of Vista Home Premium. Booting from DVD drive works only after removing the battery and powering down. I have also reflashed the BIOS. I can't seem to find a firmware update for this device and Vista seems to think I have the best drivers already installed. HP Update thinks the same.Microsoft FixIt has no effect - just says the device cannot be detected. Like I don't already know that.System Restore may temporarily fix this issue though it returns after a short while.After doing these ''fixes'' I came to the conclusion it was perhaps a thermal issue - though a previous disappearance was after a boot from a period of inactivity (it would have had sufficient time to cool, plus I have a fan running most of the time anyway).I don't know whether the problem is Vista or HP related and the fact that it is intermittent means the drive does work, suggesting thermal or software issues rather than the drive itself.The issue began after I tried to update HP's DVD QuickPlay software from version 3.2 to 3.6 - iTunes was working perfectly beforehand for months and I wouldn't have bothered to update QuickPlay, only it started to malfunction so rather than reinstall I decided to update.Just before writing this I was halfway through watching a DVD and it just froze and the drive has disappeared again.How I usually get the drive back is to uninstall the driver for a usb flash-based virtual CD drive so that no optical drives are listed in Device Manager, then remove the battery after shutting down, unplug the power cable, press the power button (like when replacing RAM) and reboot - generally it returns though it then disappears again after a short time (usually within an hour, though it can remain for a few days).I'm also 6 months out of waranty so paying to get this fixed seems redundant without knowing what else could be done to fix this issue.Short of buying a new computer I don't see how I can solve this at the present time.Thanks, SMK.\015

Answers :

I took my laptop to a friend who pointed out that Microsoft's online FixIt feature only has "single fix" capability. The error is most likely caused by conflicts in the registry between different applications which use the optical drive, like HP QuickPlay, Nero, iTunes etc. He said what I needed was an "Expert" FixIt tool which would be able to fix multiple conflicts at the same time (only available offline to Microsoft Certified "Expert" Tech people) - hope that helps point you in the right direction, SMK.
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