Having problems with your HP Pavilion dv6326us Laptop ?

Cannot burn CD or DVD

\015 In the past I was able to burn CDs and DVD, now even though my control panel shows Matshita DVD-RAM-UJ-851s ATA device\015\012with a + I get the message that my computer does not have a CD or DVD burner. I tried to report the problem and received the message"Cannot start hardware device configuration information incomplete or damaged (code 19)." I also have seen PnP Device Problem code 00000013.But have been unable to find the meaning of either code. When I checked for updates, the message was "best software is installed and up to date."\015

Answers :

In the Device Manager, right-click on the DVD drive and select the Uninstall option. Reboot the computer so it will re-detect the drive, reinstall the proper drivers and reset its configuration information. Then try burning the disc again.
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Repair Help & Product Troubleshooting for HP Pavilion dv6326us Laptop

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