Having problems with your HP Pavilion dv6000z Notebook ?

Audio Cracks and Pops and Strange Issue With Network Adapter

\015 Hi, Thanks for taking a look at my issue. I have a HP Pavillion dv6824ca Notebook PC running Vista SP1.My problem is audio related. When I play sound from\015\012any source (internet browser, media player, system sounds) there are\015\012pops and clicks in the audio continually. They don't start after any\015\012amount of time and as far as I can tell they are random. \015\012A very interesting thing to note however is that\015\012when I switch the wireless card off using the external switch built\015\012into the laptop and I'm disconnected from the internet there are no\015\012more popping or clicking noises in any audio at all. It's crystal\015\012clear. The same happens when I disable the Broadcom Network Adapter (4321AG 802.11 a/b/g/draft-n Wi-Fi Adapter) in device manager. As far as I can tell I've installed all\015\012the latest drivers (but I'm willing to try the process again) I've updated the BIOS. I've also\015\012run a virus scan and my system is clean (and has always been clean) and\015\012then what I noted above about the wireless card and turning it off has\015\012been what I've done so far. \015\012I've tried solving this problem on my own using\015\012online forums,my own knowledge, troubleshooting and HP Support but I've hit a dead end and I don't\015\012really know where to go except to you guys. HP is saying the problem is hardware based but I just can't believe that because disabling the wireless card and makes the laptop work fine. I know you get a ton of\015\012requests everyday so I try to avoid being a burden but I really need\015\012your help now. I know problems like these don't\015\012come from no where but it seems to me that no changes were made when this\015\012started happening. If any more information is needed I will gladly provide it and I'll check back at this thread constantly. \015\012Thanks so much for your help. \015

Answers :

Hi,

Interesting issue. Let's try the simple ones first:
\015\012
    \015\012
  • Right click on My Computer, left click on Properties, Hardware tab, Device Manager button;
  • \015\012
  • Expand Sound, video and game controllers;
  • \015\012
  • Right click on the Audio Device and left click on Properties;
  • \015\012
  • Click on Resources tab and note down what I/O Range and IRQ is being used by the Audio Device;
  • \015\012
  • Do the same for the Wireless card and the Networking Card.
A few ideas:
\015\012
    \015\012
  • It is possible that these devices are sharing a single IRQs;
  • \015\012
  • Pls check if at all the system will allow you to Change Settings;
  • \015\012
  • I am not sure if the BIOS/CMOS would allow you, but in some instances you could also reserve IRQs. Normally, Audio Devices uses IRQ5 while LAN uses 9, 10, or 11. Since XP though, IRQs used are relatively higher.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.
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