Having problems with your HP Pavilion dv6000z Notebook ?

Quickplay won't play certain dvd's

\015 I just bought a bunch of movies from Blockbuster Saturday (hooray for big sales) and I tried playing one of them about ten minutes ago on my computer. Nothing happened, QuickPlay didn't pop up, and when I went to "My Computer" to see if it showed anything in the disc drive it didn't have anything. I tried with another movie, bought at the same time and the same thing happened. The first disc has a few visible scratches, but nothing worse than regular wear and tear, and the other one had fingerprints but no scratches. Could it be the movies or is there something wrong with my comp?\015

Answers :

Hello tayumira...I don't know what version of quickplay you are useing but if it's not launching at all, it could be driver related.
Do you have the latest drivers updated and installed? This has a been a problem for many with the dv6000 and 9000 series. In fact, so many complained HP extended the warranty The quickplay buttons are also ultra senisitive and known to stick and hang up.
You can go to HP's website... http://www.hp.com/#Product and update your system, then after that go to ..... http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00297718 and follow those steps. It has all the software very various quickplay versions.
Good luck,,,i hope this helps
Sounds like the laser is to weak to read dvd, lasers require more powe to read dvd's. Take a damp q-tip and clean off the laser just to be sure there arent any specs of dust or dirt interfering.

After you do this, try your dvd's again and if you still don't have any luck then the drive needs to be replaced.

Your laptop might still be under warranty if its under a year since you bought it.


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