Having problems with your HP Pavilion dv6000z Notebook ?

Not able to connect to internet, using wireless router (SKy),

\015 We have HP Dv3000 laptop and having SKY Broadband connection, we are connecting 2 laptops . but suddenly 2 weeks back one laptop DV3000 is having probelm with connecting to internet. SKy customer care has sent new router but still no use. \015\012\015\012It is connecting to wireless sky network using (seagum router).\015\012\015\012when I checked the wireless network connection properties , in connection \015\012 \015\012IPv4 connectivity : limited\015\012IPv6 connectivity : limited\015\012 \015\012we have done all checks mentioned in repair option but no use...\015\012 \015\012can you please suggest what might be wrong..\015

Answers :

Get a network cable and try and connect the laptop directly to the router. If that works then at least you know that there is nothing wrong with the web browser and the protocols are fine.\015\012
\015\012If thats the case then I would check to see if the laptops are under warranty - if they are contact HP and let them know and they can get the laptop collected and repaired unless it costs. That or they may be able to advise on how to disconnect and reconnect the wires that connect to the wireless card inside the laptop. On dell laptops you unscrew the memory plate at the bottom and the wires that connect to the wireless card are there so you can disconnect and re connect them to make sure its seated firmly. There may be something about doing something similar in the manual.\015\012
\015\012If that does not work then maybe un installing the wireless card and getting the latest driver for it from HP's website and re installing the driver for your wireless card and see if that helps.\015\012
\015\012If not you could try and reset the tcp/ip stack by doing the 2 following things :\015\012
\015\0121. http://www.cexx.org/lspfix.htm\015\012
\015\0122. http://windowsxp.mvps.org/winsock.htm\015\012
\015\012http://www.iup.edu/house/resnet/WinsockXPFix.exe\015\012
\015\012Leave contacting HP until last and dont fiddle with altering the hardware until you have at least contacted hp assuming its under warranty.\015\012
\015\012If it still does not work post back and let me know.
One of the things that I have seen that might fix this problem is running a program called winsock fix. What this does it reset/rebuild your network config on your laptop. You will need to download this program from the other computer and then take it to the laptop via thumbdrive/cd. Here is the link. Hope it helps.
\015\012http://www.snapfiles.com/get/winsockxpfix.html
\015\012
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