Having problems with your HP Pavilion a6460t, Intel Core 2 Duo processor E4600 , 500GB 7200 rpm SATA 3Gb/s har... PC Desktop ?

HP 5189URF (K) STOPPED WORKING

\015 What I mean by not working is that when I press a button nothing happens. Not one button provokes a response. My wireless mouse works fine however my keyboard does not. The model number is 5189URF (K). I pressed the "Connect" button on the back multiple times yet no response occurred. I have tried restarting my computer multiple times, plugging in the USB receiver in different USB ports, and even put new batteries in. However all failed to produce a result. Whats even weirder is that when I go to control panel, and go to hard ware and then under the category of "Keyboard", I click the "Check the Keyboard Status" and I see under devices "HID Keyboard Device", supposedly the wireless keyboard. It then says the location is on USB Human Interface Device and the Device Status is "This Device is working Properly".I click on properties of device and go to drivers and there is no indication of need for driver updates or anything of the sort. Checking the program list, I find that I have a driver called "Enhanced Multimedia Keyboard Solution"Should I find another driver and uninstall this one? Reinstall it? If so, is there a specific site I should obtain a certain version from?Currently, I am typing this by onscreen keyboard connecting a keyboard to a USB port on my computer does not work either.\015\012\015

Answers :

Hi

Press on the connect button on the reciver and then on the keyboard, this should pair them up, if not restart the computer and try again.

The computer doesn't know if its a wireless keyboard or wired, its getting the receiver so it assumes its working properly its not that smart.
Hello there, I can definitely offer an explanation. It sounds like the actual keyboard itself has probably failed. Now hear my out on this one. The reason it shows up under keyboard devices as an HID Keyboard Device in the control panel is that it sees the receiver portion of the keyboard and the driver loads assuming there is a keyboard attached to the receiver.

Essentially what this means is that the receiver is working properly and is identifying itself as both keyboard and mouse, but the keyboard is not communicating with the receiver.

You definitely DO NOT need to wipe out your system and restore from "square one" as others have suggested. The way you can confirm that this is the case would be to acquire another keyboard to test with. You could borrow one from a friend, take one from another computer you may own, or even buy one at a store such as best buy (which will let you return it after testing, no questions asked) for testing purposes. Of course if I end up being correct (which I am quite certain that I am) you may end up wanting to keep the new keyboard. I would recommend that you test with a WIRED keyboard just to make absolutely certain that there is nothing else interfering.

Also, I guess I should have mentioned this, make sure you have tried changing the batteries out on your wireless keyboard. I assume you have tried this but just wanted to make sure to cover all the bases.

So to reiterate, the keyboard and mouse's receiver is working properly however the keyboard's signal is not getting to the receiver. As long as the batteries have been changed there is not much more you can do. Keyboards (especially wireless ones) do eventually die, some quicker than others.

Please let me know if you need clarification, if you reply to my answer here within the next 20 minutes or so I will be able to personally respond, otherwise another "expert" may get their hands on the question and suggest something silly like having you wipe out your operating system.

Thanks for your time and understanding, let me know if you need more assistance!

Tim G
Repair Help & Product Troubleshooting for HP Pavilion a6460t, Intel Core 2 Duo processor E4600 , 500GB 7200 rpm SATA 3Gb/s har... PC Desktop

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