Having problems with your HP Media Center M370N (DM163A#ABA) PC Desktop ?

My Computer won't but up- the fan goes, the lights blink on the keyboard but then the hard drive quits spinning. I suspect I have a virus. Can I do anything to fix this? I have a Norton Antivrus program that I want to install. I upgraded the computer a year ago from Windows XP to Windows Vista Ultimate . . .


Answers :

You should see the HP logo splash regardless of any virus or what the Hard Drive is doing. Abscence of the splash screen at boot means something more essential, such as the power supply or a motherboard or processor is amiss. You may want to substitute another working power supply. Also inspect the large standup capacitors on the motherboard for swelled tops. If you see swelling then the caps have failed. Most people will look for a replacement motherboard when that happens, though the capacitors can be replaced. Replacement requires a 100 watt regulated soldering iron and good soldering skills, the capacitors themselves are not expensive.

If you are seeing the HP splash at boot, then your bios settings may have gotten corrupted (which you can set to the defaults to clear), or the Hard Drive may have a failure. To default the bios, hold the "delete" key at boot to enter the bios setup page. If you can enter the bios, load the defaults (typically F7) save and exit The system will reboot, and perhaps come back to life.
Repair Help & Product Troubleshooting for HP Media Center M370N (DM163A#ABA) PC Desktop

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