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Norton Anti-virus will not launch

\015 After opening an email yesterday, my computer was infescted with a virus, even though i had norton on my computer at the time. Along with the virus of course came PC defender software that wants me to install on my computer to fix it. I do not want to pay $60 for it. \015\012\015\012How can I get my norton 360 to launch. Since I reciev ed the virus yesterday, my computer has been unable to download anything.\015

Answers :

If you have access to another computer download avast anti-virus and malwarebytes anti-malware and burn to cd or use a flash drive. Malwarebytes will remove that PC Defender rouge anti-virus software and any other malware you may have,

If you don't have another computer you can download the files to try booting into safe mode with networking. This option should allow you to download and install the programs above,

If your able to download them run anti-malware first. Let t fix what it can. Then install avast anti-virus, when asked if you want to schedule a boot time scan say yes, then when asked to reboot say no and open avast and update it, When prompted to reboot do so.

Hope this helps
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