Having problems with your HP Compaq Presario V6000T Notebook ?

Compaq presario, can't connect to the internet

\015 I can't surf to the internet with my laptop, I can connect through wi fi zone though. It's just that after I got connected, and ready to surf, when I enter the web address that I want to go to, there are error messages showing up on the screen.. like 'not a valid address', 'there was a problem connecting to the internet' and many other error messages. I suspect that it was after my laptop had a virus, I don't know, I had a feeling it got its virus after I install an updated norton antivirus, I wasn't aware at first, not after my officemates told me, that I need to remove the norton2007 I had initially when I bought the laptop together with the windows vista os. Just right after I install the software, my laptop hung, like it was all blacked out, and I can't make it turn off.. Then I removed the battery, put it back in, then suddenly I can't open it. I brought it to a friend, he did some f10, f12, or f8, I don't know and finally it opened, he just went to something that says hp total care and it opened. I can use my laptop again, but still i can't connect to the internet, and surf, so I can't update my anti virus at all.. And then eventually, I noticed that I can't open any files in cd/dvd.. It just says on the icon for dvd on my computer the size of the memory that the cd has, but every time I try to open the cd, it says blank cd. I can't even burn cd sometimes. Please help. Thanks. I bought it from Dubai by the way.\015

Answers :

Hi,

Initially, it has to be confirmed that your laptop is virus free before all others could be addressed. Failing to do so would make all subsequent actions suspect. Pls try to:
\015\012
    \015\012
  • uninstall Norton Antivirus;
  • \015\012
  • download, install, run and update Ad-Aware. Please do it twice, immediately after install when normal mode is running, reboot and run again in Safe Mode. Safe Mode is accomplished by pressing F8 before Windows boot. In both instances, quarantine/delete any and all scanned findings;
  • \015\012
  • download, install, run and update Avira. Please do it twice, immediatelyafter install when normal mode is running, reboot and run again in SafeMode. Safe Mode is accomplished by pressing F8 before Windows boot. Inboth instances, quarantine/delete any and all scanned findings;
  • \015\012
  • reboot in normal mode;
  • \015\012
  • press Windows key + R, type "msconfig" less the quotes;
  • \015\012
  • click on the Startup tab and un-check everything that says, notifier, update, blank/no entry, registration, reboot;
  • \015\012
  • upon reboot, press Ctrl-Alt-Del, press on Performance tab and determine how much is the CPU usage;
  • \015\012
  • pls postback here the results.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
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