Having problems with your HP Compaq Presario SR2011WM PC Desktop ?

It will boot up to the windows screen and freezes.

\015 HP Compaq Presario SR2011WM PC Desktop ... It will boot up to the windows screen and freezes.\015

Answers :

If your computer was able to boot up but unable to load the Windows, the most common cause would be the recently intstalled software or Windows update.
\015\012
\015\012To remove this, follow these steps. Skip Step 1 if it is not relevant.
\015\012
\015\012Step 1: Removing recently added hardware
Use the steps in this section to disconnect any recently added hardware and test for the error.

NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.

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    \015\012
  1. Turn off the PC and unplug the power cord. \015\012
  2. Disconnect the mouse, and any other peripherals attached (Printer, scanner, webcam, zip drive, phone cord, network cable and other devices). Leave only the keyboard and monitor cable attached. \015\012
  3. Press and hold the power button on the front of the PC. Release after 10 seconds. \015\012
  4. Plug the power cord back in. \015\012
  5. Turn on the computer. \015\012
  6. The computer displays the We apologize for the inconvenience... message. Allow the timer to count down from 30 to 0. \015\012
  7. If the computer successfully starts to the Windows desktop and does not restart to the error message, connect one device and wait until Windows recognizes it. \015\012
  8. To find if a device is causing the error, continue connecting the devices, one at a time, restarting the computer each time, until the device that is causing the error is found.
\015\012NOTE: If this does not solve the issue try to do a system restore BUT it will delete all your files and programs you install by yourself after the system. You will be able to use the pc as a new pc.
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