Having problems with your HP Compaq Presario SR1720NX (EL435AA) PC Desktop ?

Compaq pc, dual boot xp home/hp/pro

\015 Hi. I have a compaq sr1720nx. It is a dual boot with xp/pro and xp pro. for some reson the xp pro wiped out the modem. so if i wanted to use the internet, i had to switch to xp/home. Now, the internet will not work on xp home. It says a cable is unplugged. But, if i run it in safe mode with networking, the internet works. Any ideas on what is causing this? I am about ready to wipe the whole thing clean and start over. This computer is about 4 or 5 years old. \015\012\015\012Thank You\015\012\015\012Patty\015

Answers :

2 things. First, when you say xp/pro wiped out your modem do you mean your ethernet or internal modem? Assuming it's a cable/dsl modem, I'd reboot the modem. Then while booting into xp/home, I'd copy the driver .inf file for your ethernet and paste it to a "public" folder (non system folder, desktop or another HD will work). Then re-boot into xp/pro and do a hardware scan and install the ethernet using the driver that you copied. This should get you on the internet using xp/pro. If you're getting the same cable unplugged error after all of this, you may just have a bad ethernet cable or connection. Good Luck Patty!
Yes it is best to format the PC and reload the OS again although I would suggest that you load the latest version of the WinXP family as single boot OS and work. It should give lesser problems with a single genuine anti-virus installed.......sodeep
Repair Help & Product Troubleshooting for HP Compaq Presario SR1720NX (EL435AA) PC Desktop

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