Having problems with your HP Compaq Presario SR1517CL (PX797AA) PC Desktop ?

Network connection problem - need to repair "IP address"?

\015 Several weeks ago my computer stopped working, we thought it was the internet but when we called AT&T then said it had to do with the computer. When you go to network connections and click repair it says it can\342\200\231t because it needs to renew IP address. He tried to help a little but since it didn\342\200\231t have to do with the internet he couldn\342\200\231t help. So I just hope there\342\200\231s something that can be done. Any help is appreciated!\015

Answers :

Run a virus scan over the entire computer - do it as you head to bed, because they sometimes take a lonnnnnng time to complete.

Check it out with MalWare Bytes. Free download is available at

Delete and re-detect your Network Card's drivers. Right-Clickie your My Computer and select Properties. On the tab for Hardware, pick Device Drivers and go find your Network card. Delete it, or right-clickie and Uninstall. Reboot your computer and it should re-detect the drivers.

Delete your network connections completely if taking out your network card didn't remove them. Delete all of them! And then call AT&T back to have them help you rebuild them.

If none of that works, then your card itself may have expired. :( Hardware failure.
The first thing I would do is to try a new network cable. The cable that goes from your ATT modem to your computer. If that does not work, try downloading Winsock Fix
to a flash drive and then run it on your computer. If that does not work you need to buy and install a new network card ($25 or less) available at any office supply or computer store. If that does not work it's got to be your modem or you have a really bad virus.

Please don't forget to rate this solution.
Repair Help & Product Troubleshooting for HP Compaq Presario SR1517CL (PX797AA) PC Desktop

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