Having problems with your HP Compaq Presario CQ60-249US Notebook ?

Sudden dramatic decrease in on line performance. going to and from home page, facebook won't load, youtube slow with image and video. i've run virus scan, defrag, disk space not full. I did a restore to over a month ago. what can a check.


Answers :

Hello s_creed,

Have you tried in optimizing your browser by totally clearing out your cache, cookies, history, etc?

You may also want to check if your firewall might be a bit too strict that it affects the online performance.

It may also be with your modem & or router.

You may turn either of them off for at least a minute before you can plug them back in.

This usually improves the connection.

You can also do a ping test or a traceroute to check if it may just be your internet connection that's causing this.

You can do both by going to your command prompt.

If you're using Vista, click on your Start menu, go to Accessories, then do a right click on your Command Prompt icon & choose Run as Admin.

If you're using XP, simply click on the Start menu button, click on Run & type "cmd".

You can do a ping test by typing this command at the end of the blinking cursor, "ping google.com".

Just don't mind all the mumbo-jumbo along the way. Just make sure to read the percentage loss.

If you have 0% loss, that's good. If you have any amount of loss along the way, that's not good.

You can do a traceroute by typing this command in your Command Prompt, "tracert google.com".

Just read the first 6 hops.

If your "ms" or millisecond is ascending, no asterisk along the way, that's good.

If the "ms's" are too big or they fluctuate or even have asterisks on the first 6 hops, it may be an internet connection issue or your firewall might be too strict.

If it's your internet connection that's causing this, make sure to do these steps(reset your modem/router, ping test or traceroute) before you call tech support for your internet provider.

That way it'll save some precious minutes on the phone. Trust me, I used to be a Tech Support for TWC & Comcast.

Hope this helps.


Art Pena
Tech Support
Download.com has alot of free utilities. I would try malware bytes. It sounds like malware to me. Good Luck.
Repair Help & Product Troubleshooting for HP Compaq Presario CQ60-249US Notebook

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