Having problems with your HP Compaq dc7100 PC Desktop ?

HP DC 7100 tower PC

\015 Robert, thanks so much for answering. \015\012This is the tower chassis as opposed to the other two slimline chassis. \015\012I have gotten as far as downloading the manual from the internet, which has diagrams and instructions on how to install disk drives, CD's and all kinds of other stuff but not a word about modems. \015\012Only in the 'troubleshooting' section is there a mention of the Internet, and their advice is simply, 're-install the modem' , with no diagram. \015\012My thought is, this computer arrived with no modem and I have to buy and install one. \015\012There is a section on "expansion ports" which I take to be the 7 blank metal socket covers on the back of the computer. \015\012Inside the computer, behind the bottom three, is empty space. \015\012Behind the top port is a black thin socket, apx 4" long, says PC1EX16, \015\012below it, a very short 1" black socket PC1EX \015\012The 3rd and 4th sockets are both cream colored, same length as the top\015\012and numbered PC11 and PC12. Would one of these take a modem?\015\012There are many other smaller, color coded square sockets, below and to the left of the memory cards, but I have no diagram of this part of the computer to figure out their purpose.\015\012I use a free dial-up internet service (MetConnect), and have only one ordinary, not DSL, phone line and plug my regular phone into the computer next to the plug for the line from the wall. \015\012There is nothing like a double phone plug on the outside of this new computer, only a phone jack with the double-tv symbol, which I take to be for big offices with their own networks.\015\012While my old computer came with a modem, I found the service improved when I replaced it with one from US Robotics 3095 56K internal fax modem.\015\012Are dial-up modems universal, or do I have to get one specifically for this model computer? \015\012I have yet to power up this computer, because I know it will ask me questions and I want to get my story straight first. Thanks in advance for any guidance.\015\012Joyce Hurley\015\[email protected]\015

Answers :

You should be able to uninstall the modem from your old computer and put it in a pci slot of your new one
\015\012... same location as your old computer. you may need to install a driver for it but then you may still have the installation disk.
\015\012we will tackle that when you have swapped the modem over. incidentally that other connector was probably a network card... the connector is wider then a phone plug tho it looks the same.
\015\012
\015\012Robert
Repair Help & Product Troubleshooting for HP Compaq dc7100 PC Desktop

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