Having problems with your HP Compaq Business Desktop d330 Slim Tower ?

Completion Code 2? Hard drive failure?

\015 I am looking at my friends hp d330ut which wont get past the safe mode screen i.e. it gets to a point in any of the options and hangs.\015\012\015\012In the HP utility software i have run the IDE DPS self test scan and it comes up test aborted completion code 2. What does this mean.\015\012\015\012I have tested the drive earlier in the week using all sorts of scans etc. All came up fine.\015\012\015\012i have taken the drive out and tried to get data off using my USB hard drive interface but it doesnt even detect a drive being there.\015\012\015\012everything seems to point to drive failure, but having run the tests so recent, i want to make sure. Any ideas would be very welcome.\015\012\015\012Thanks\015\012\015\012Dan\015

Answers :

DPS is the Drive Protection System software that used to be included in Compaq computers and has since migrated into HP computers. Completion codes are as follows:
  • \015\012Test Succeeded. Completion Code 0.\015\012
  • \015\012Test Aborted. Completion Code 1 or 2.\015\012
  • \015\012Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.
  • \015\012If your computer is still under warranty, I would contact HP and see if they will replace the drive for free. If not, then I would still replace the drive. To get your information back, you might try Western Digital's Data Lifeguard Diagnostics tool. It allows you to run diagnostics even from USB interfaces. Good Luck.
    Ok let me try to give my idea,

    Are you familiar of running it in DOS(if your OS is windows). Try to boot in cdrom using DOS. Then try to access your harddrive using the command prompt. Make some browsing up to third degree folder. If you can browse. Then probably your HD is good could be data corruption that's why you can't pass even in the safe mode. Then your options are repair, restore, or reinstalled depends on the features of your unit.

    Leave some comments so I can give anothers ideas from your updates.
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