Having problems with your Gateway PC Laptops ?

New Laptop keeps shuting down with Error message

\015 Problem Event Name: Blue Screen\015\012 \015\012OS Version: 6.0.6001.1.2.1.0.768.3\015\012Locale ID: 1033\015\012Mini010108-02.dmp\015\012Sysdata.xml\015\012Version.txt\015\012BCCode:a\015\012BCP1: 000 000 000 000 D028\015\012BCP2: 000 000 000 000 000C\015\012BCP3: 000 000 000 000 0001\015\012BCP4: FFFFF80001C7241C\015\012OS Version: 6_0_6001\015\012Service Pack: 1_0\015\012\015\012Product: 768_1\015\012 \015\012Problem Event Name: APPCRASH\015\012Application Name: svchost.exe SysMain\015\012Application Version: 6.0.6001.18000\015\012Application Stamptime: 47919291\015\012Fault Module Name: sysmain.dll\015\012Fault Module Version: 6.0.6001.18000\015\012Fault Module Stamptime:4791adbd\015\012Exception: 6.0.6001.2.1.0.768.3\015\012Exception Offsest: 000000000001e230\015\012OS Version: 6.0.6001.2.1.0.768.3\015\012Locale ID: 1033\015\012Additional Info 1: 9638\015\012Additional Info 2:cae7b7712d8fa39054702a43dc195e\015\012Additional Info 3: fa95\015\012Additional Info 4: ec5b1aab1d5b1c667c22fab7d1af5a62 \015\012Then try to take backup since a file is missing, & get the foll. message:\015\012\015\012StartRep.exe-Application Error The instruction at 0x77c9278e referenced memory at 0x000001ff. Kindly Advise. Thx.\015

Answers :

Hi,

I recommend that you don't bother trying to fix this problem yourself.
Seeing as the laptop is new it will be under warranty, take it back to where you bought it or phone the manufacturer to arrange for it to go in for repair.

Tell them that you are getting the "blue screen of death"

They will either repair or replace the laptop free of charge and you won't have to pay courier charges either.


Regards.
Repair Help & Product Troubleshooting for Gateway PC Laptops

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