Having problems with your Gateway PC Laptops ?

Gateway lap top is not getting any power, the power light is off any solutions?


Answers :

1. First of all, go to http://is.gd/scG3/gateway/support and enter your serial number to make sure you still have warranty (just in case you need to order parts or send in your lappy)\015\0122. You can open a chat window with gateway to describe to them your issue\015\0123. Possibly order a new part, or fix the solution via gateway support.\015\012
\015\012ps. My suggestion is either a bad power cable, or bad battery. They will probably send you a new one of either for free if you still have time left on your warranty. Otherwise you'll have to pay, but it'll fix the issue. If you have any further questions, reply to [email protected] 
Suggest you take out the AC adapter (Charger), and remove the battery. Wait one minute, Replace the battery, plug the AC adapter back in. (AC adapter to surge protector, 'Natch)

See if it will turn on. Hold the Power On button down, until it does.

Should it not turn on, I suggest you have a problem with the DC Power Jack. This is the round opening in the laptop, where the AC adapter goes.

These little jack's undergo a lot of stress. The body of the jack, is just a tiny bit larger than the hole itself. The body is made of plastic. Let me show you an average example of a DC Power Jack,
http://us.st12.yimg.com/us.st.yimg.com/I/yhst-42877593004970_2046_1476209
That jack is about a fingernail width in length, 3/4th's of a fingernail in height, and half a fingernail wide. (I'm holding one in my hand now. I repair laptops)

The round hole has a metal sleeve, (Or a piece of flat metal at the end of the hole) The metal sleeve is the Negative connection.
There is a thick metal pin in the center. This pin is the Positive connection. Your laptop uses DC electricity.
(Your AC adapter converts AC electricity into DC electricity. A flashlight battery is an example of stored DC electricity. Laptop batteries are stored DC electricity)

Sometimes when an AC adapter is plugged in, the plug is bumped.
Sometimes this 'bump' can break the DC Power Jack. Break the middle pin loose, or the outer metal shell.

Also, if you look at the photo, you will see flat metal 'pins' sticking up. In relation to how this jack sits on the motherboard, it is upside down in the photo.
The 'pins' go down through the motherboard, and are soldered on the backside.
Sometimes the solder joints for these 'pins' can be broken. You either get an intermittent contact, or no contact at all.

Sometimes this isn't the case. Just due to normal plugging and unplugging of the AC adapter, can cause an issue.
This due to a bad design of the laptop motherboard.

The following is a crude illustration of that bad design.
Think of the laptop motherboard as being a 1 foot square. (It isn't)
Now along one edge, attach a 2 inch square. (It's actually all one piece though)
Now place the DC Power Jack on this 'Peninsula'.
The 'Peninsula' becomes cracked, right where it meets the main body of the motherboard. There are traces, (Think very flat thin copper wires), that become stretched and break.

This laptop motherboard design flaw is kept quiet. Laptop manufacturers have to replace the entire motherboard, when the laptop is under warranty, and has this issue. Also, replacing the motherboard just buys the laptop owner some time. The motherboard will break in this area again.

Could be all wrong about this. 'Google' your laptop name and model number and add -> Motherboard Issues <-, or add ->
DC Power Jack problems.
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