Having problems with your Gateway PC Desktops ?

I have a Gateway Desktop PC.(831GM) I used Internet Explorer as my browser and now I can't access it. My ISP is Verizon and they tried to re-set my computer to the original default settings but we still couldn't access IE. I have a laptop connected to a router and the laptop gets IE but not the Gateway.


Answers :

You may need to put your model number in gateways website and download the drivers to a thumb drive or burn to a cd before attempting this.
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\015\012The fastest resolution to this problem is to take a respective windows disk (make sure you check your key on the side of the tower and see if it says xp home or xp professional) whichever you have get a windows disk the same as this and boot from the windows disk first it will ask you if you want to boot from cd press any key do so. then it will load drivers. it will then ask you if you want to load the recovery console or if you want to install windows, press what key it says for installing windows. it will then check for previous versions of windows xp on the computer. eventually it will pop-up with a license agreement, press F8 to accept. then if you used the appropriate disc (XP or PRO) it will then ask if you want to repair the previous installation of windows. press r for repair. it will then begin the repair copying files then rebooting. do not remove the disc and do not hit a key when it asks if you want to boot from the cd rom at this point. it will do it's thing for about 2-5 minutes. at this point it will ask for a license key which you will type in from your key located on the outside of the case. hit enter it will continue, if it has a question about network settings tell it to use defualt. if any other pop-ups appear between now and reboot cancel the pop-up. it will reboot and again do not boot from the cd let it time out, and done you will be in windows xp. install all drivers needed and run automatic updates if auto updates do not work google: automatic update repair batch file. there are a few out there that will auto clear the cache for updates. after running it for a while and a couple more reboots then updates will function properly.
Repair Help & Product Troubleshooting for Gateway PC Desktops

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