Having problems with your Gateway MX6920 Notebook ?

I have a aspire 3620 the problem is goes to a black screen after the window xp logo comes up

Answers :

Windows Start-up Errors
\015\012Step one, you need a Windows XP CD. If you only have a recovery disk set like the ones from HP or Compaq they will not do what you need done. Under normal circumstances however, you can use a Dell disk because the Operating system is on a stand-alone disk. All retail versions are also acceptable as well as upgrade disks. For a rule of thumb, if the disk has the Microsoft hologram it should work. You can order a boot up floppy disk from here: http://support.microsoft.com/kb/310994 with this file, if you know how, you can use “ImageBurn” to burn the file into an ISO file which can be burned to a disk. Now make sure your computer boots to the cd rom first. If you know how to do this skip on down, if you don’t, while the computer is first starting up and you see the manufacturers splash screen, tap F12 (some computers it’s F9, others it may be another key, you may have to watch and see if the computer lists the key strokes for getting to the boot menu. If you still cannot find it, boot into the BIOS settings and change your boot order there. Save your settings and exit, the computer will now seek the cd rom as its boot source first.
\015\012Place your Windows disk in the computer and start it up. When you see the test at the top of the page “Press Any Key To Boot From CD” Just hit the space bar to activate. The next screen you will see will most likely be a Windows setup screen, when you see this press the “R” key to get to the recovery console. It will get there, it may take a little time, patience. Once it loads you will be given a choice of Windows installations, there should only be one, if there are more, always pick number one. It may ask for an administrators password, if you have not set this particular password, then just leave it blank and press enter. The next prompt you see is:
\015\012You need to type the following:
\015\012cd \\
\015\012hit enter. Pay close attention to the spacing between the characters. There is a space between the character “d” and the “\\”
\015\012You are now at the ROOT of the drive, this is where basic commands can be given and changed. You should now see the following:
\015\012Now type the following:
\015\012CHKDSK /R
\015\012Hit the enter key.
\015\012The chkdsk /r command also includes the P command and will also look for lost recoverable information in bad sectors.
\015\012There are occasions depending on how corrupt the system is, that this process could take several hours, so be patient with it.
\015\012Now, after chkdsk has run type the following:
\015\012Hit the enter key.
\015\012It may prompt you with a warning, that’s ok, just continue. When fixboot has finished, type: EXIT hit enter and windows will reboot. When the system reboots, tap the F8 key during this time and you will see the multi-boot menu come up. Scroll to the title “Last Know Good Configuration” and hit the enter key. If you were having some simple drive errors this should have fixed them.
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