Having problems with your Gateway FX4710-UB003A Core 2 Quad Q9300 6GB DDR2 640GB NVIDIA GeForce 9800 GT Windows Vista... PC Desktop ?

Gateway Computers overheat and don't start up!

\015 I've had my Gateway FX 4710 UB003A desktop for about five months. I have had two serious problems with the computer. (1.)\015\012The NVIDIA GeForce 9800 GT overheats every time I try to play any of my\015\012games AT ANY RESOLUTION ON LOW QUALITY SETTINGS. Warcraft 3 will not\015\012even run properly. I bought this computer to play games! It sould be\015\012able to handle games from 6 years ago! I can fix this problem by\015\012removing the casing on the tower and placing an industrial fan next to\015\012it on HIGH.(2.)Two months ago I tried to turn my computer on.\015\012The power light came on, the fan came on, and it gave me one short\015\012beep. Nothing else happened. I tried turning it on and off about 10\015\012times until I got it to start up properly. I have had to deal with this\015\012problem every time I have tried to turn my computer on FOR THE LAST\015\012THREE MONTHS and Gateway support is USELESS. Luckily I have a 1 year\015\012warranty. I have talked to Gateway support recently and they suggested\015\012that I send the computer in to be "serviced." I doubt that they will\015\012successfully fix it if I send it in. Is there any way I can convince\015\012them to just give me a refund or at least a replacement computer?\015

Answers :

I have a GT5658E. Crashed on restart. I traced the problem to a failed 'D' drive. I also found the 'C' Drive to be quite hot. There is a air inlet vent at the bottom of the faceplate to allow air to circulate throughout the case. The problem is that the side access cover is full of ventilation holes, allowing the air to enter the case at the point of least resistance, near the fan. This results in NO air passing over the drives, hence they overheat and shut down. While feeling the air temperature from the exhaust fan I covered the vent holes in the side cover, exhaust air temperatrure increased by at least 10 degrees. I covered the cover vent holes permanently and I haven't experienced a drive failure yet. Whoever decided to ventilate the side cover should be fired.
Fmr888 is correct, if the warranty for the system is to send it to depot for repair, that is shat you should do. The system has a warranty and you should use it and have the system repaired.
\015\012
\015\012Now, if after they try to repair it, if they fail to resolve the problem, then you might have grounds to request a replacement. But not until they attempt to fix the system.
Repair Help & Product Troubleshooting for Gateway FX4710-UB003A Core 2 Quad Q9300 6GB DDR2 640GB NVIDIA GeForce 9800 GT Windows Vista... PC Desktop

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