Having problems with your Gateway 920 Series (gtwy920) Server ?

We have numerous Gateway servers. The server business was sold to MPC and now they've gone under. Where do we go for support? Some of our servers are still under warranty - is that now useless?


Answers :

Support, you're out of luck I'm afraid. Find a local computer company that can do server work on the scale you need would be my best suggestion. The warranty is a little trickier. It depends on exactly what warranty you got. If I understand correctly and you bought the servers from Gateway before they sold, then Gateway still holds warranty obligations on them IF you have certain warranties then they must replace with equivalent or better - but seeing as they got out of servers, they will probably just give you a desktop that is comparable in specs, even though it's not at all the same thing. A description of the Gateway warranties is here. I kind of doubt that you'll get any traction unless you bring up the legal obligations they have under the specific document that covers your case. Even then, they might refuse and you'd have to get lawyers involved, but at this point it's probably not worth it.

So it took me that long to say: Probably Gateway won't do anything for you. Possibly you can get spares from online retailers or auction sites to replace your aging hardware, but this technique can only last so long.
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