Having problems with your Gateway 835GM (835GH) PC Desktop ?

Dont have recovery disks and have virus...actually just missing disk 2

\015 My Gateway 835GM w/Windows XP media center edition has a virus and wont let me run the restore program to simply restore to earlier date before virus. I had my high speed internet (charter security suite) security software running at the time and it caught two viruses, but part of the problem was the computer kept turning itself off before the software could disinfect the computer. When I try to turn computer on it either just stays at the welcome screen or it will log on and before too long the mouse and keyboard will not work or it just keeps giving pop ups telling me I need this virus protection software and keeps trying to get me to get the full version (I assume this IS the virus as it happened last month, too and I was able to restore it and no problems till this past week...and it also happened on my father's computer who lives an hour from me, too). I cant recall the name of what it said, but it gives a little light blue/white shield sign in the task bar immediately at start up, but no program is listed under add/remove programs.\015\012\015\012Since I cant restore my computer, I figured I would have to run recovery disks. The problem with that is I had an issue last year after power surge and had to send it in to Gateway to be fixed. It was still under warranty at the time. They actually had to replace parts, though. It is no longer under warranty and I do not have the money to pay Gateway again. I found my set of recovery disks that Gateway had sent back with it, but disk 2 is missing. There were 5 total and they were not copies, were originals. \015\012\015\012Is this something anyone would have on hand who works on this model and can sell me just a disk 2, or do I have to go back to Gateway? I have searched the house over and cant find it. I dont know if Gateway left it out or if I lost it. I cant imagine why I would have separated them, though.\015

Answers :

If the popup you're getting is from something like "MS Antispyware 2009" or similar, that's the same trouble I've seen on several other computers. Download a removal tool called ComboFix. You can find information on how to use it and links to download it here. This is a handy tool even if the virus you have is different as it will fix a number of virus and trojan problems. ComboFix can be run in safe mode if your computer can't start all the way into Windows. Turn your computer on, and when you see the Gateway logo screen press the F8 key. This will give you a startup menu screen from which you can pick starting in safe mode. This prevents Windows from loading everything except the minimum stuff it needs to start. Run ComboFix and let it repair the troubles it finds.
Repair Help & Product Troubleshooting for Gateway 835GM (835GH) PC Desktop

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