Having problems with your E-Machines eMachines Desktop PC ?

T5254 I purchased the machine last Thursday. Everything was fine until yesterday. Cd Rom now will not work. I went into control panel and found the device listed. However there is a message that Windows cannot initialize the device driver for this hardware. (Code 37). I tried uninstalling the device, rebooted to have the system add the hardware, and found the same problem and error message.


Answers :

EMachine's customer service was very good last I had occasion to use it. The keyboard that came with a system had a QWRRTY keyboard (E was missing) and I had the new one by 2nd day air with no return needed.
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\015\012I recommend giving them a shot first since this issue may even be known to them.
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\015\012I found Cnet's closing paragraph on your machine helpful too:
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\015\012"We also like, as always, the BigFix application, which provides you with direct support help from Gateway, eMachines' parent company (which is, in turn, owned by Acer).
\015\012For the rest of this system's support, eMachines offers one year of parts and labor coverage, as well as 24-7 toll-free phone support. Online you get system-specific support resources, as well, along the lines of driver downloads, live chat, and other features. Because each eMachines is a fixed configuration, any support tech you come across should know exactly what kind of hardware you have, at least out of the box."
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T5254 I purchased the machine last Thursday. Everything was fine until yesterday. Cd Rom now will not work. I went into control panel and found the device listed. However there is a message that Windows cannot initialize the device driver for this hardware. (Code 37). I tried uninstalling the device, rebooted to have the system add the hardware, and found the same problem and error message.


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