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Problem getting cd or dvd to be recognized as loaded

\015 Made one dvd copy. went to copy another and the player just says please load cd or dvd into the drive. when i put one in it does nothing but take it in the tower. it does not start to play it or act like it sees it. if i go to the drive it tells me that it is working properly but nothing happens.. i have tried uninstalling it and re installing it. i am at a loss.\015

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Please try to clean the lens with a lens cleaner...
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