Having problems with your Dell XPS M1530 Notebook ?

Dell Media Direct Cannot access hard drive due to bitlocker encry

\015 I have Dell XPS M1530 with Vista Home Premium SP2, cannot access through Dell Media Direct due to bitlocker drive encryption.\015\012\015\012Any Solutions Please.\015\012\015\012Does not know much about bitlocker.\015\012\015\012Dell Media Direct worked when the system had Vista Home Premium SP1, I updated the system to SP2 and no clue why it stopped working.\015

Answers :

Sounds like the hard drive was encrypted prior to the upgrade to SP2.
\015\012
\015\012If that's the case, you may have created a password during the encryption process. See this reference to recall the steps for encrypting a hard drive with Bitlocker.
\015\012
\015\012Follow the steps for unlocking your hard drive and you should be ok.
\015\012
\015\012If for some reason, you never encrypted the hard drive and do not have a\015\012 password, then the encryption may have been caused by some bug in the \015\012upgrade and you should contact Microsoft to resolve.
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