Having problems with your Dell XPS 400 PC Desktop ?

All dvds will not play in dvd rom on xps400

\015 I have tried the vlc player download, the corel download and numerous attempts to activate the dvd rom dvd drive but nothing happens. This computer came with it so is the drive inop or is there a program missing or driver problem? I have done the driver update thing but nothing. Should I take the dv drive out and have it checked? Its 2009, so why is this such a hard problem to fix? I am tempted to buy an external dvd player with a usb and just bypass the pc player but I want to download my pictures onto a disc so what the hell am I doing wrong? Thanks for your input, JCM\015

Answers :

You can start from checking its general status (it is not clear from your description of the problem).
The first you can check if the drive is visible to the system
With WinXP it is in menu Start\\Control Panel\\System\\Hardware\\"DVD/CD-ROM drives" like in this picture, for example:
5adfaab.jpg
With Vista it is in menu Start\\Control Panel\\System\\Device Manager\\"DVD/CD-ROM drives". If you see it - click on it and check its status: "This device is working properly" or not.

If it is in the system, it should be visible in MyComputer as a disk drive as well. If yes (and still not working) then try another known-good drive to hook up to your computer and if it works - there is most likely a problem with your drive on hardware level -your drive need to replace it. If the known-good one does not work either - something is wrong on the motherboard or power supply (check power supply by pressing CDROM eject button - it's supposed to get open/closed if it is powered). For complete clarification you can check your CD-ROM with a known-good computer.

If system does not see it - you'll need to check its wire connections (switch off the power and unplug the computer case power cable before opening the computer) - there should be power (coming from power supply) and data cables (usually coming from motherboard) hooked up. The drive can be either IDE or SATA type - check wikipedia.org to see how the cables look like.

If the both cables are connected, you can check BIOS: in the beginning of booting you'll need to press an indicated button to enter Setup (usually it is either "Delete" or "F2" buttons). In BIOS you'll need to check setup related to CD-ROM or/and IDE if anything funny is there (they should be OK by default).

That's practically all what you can do about it. You do not need any special software for accessing data files as photos or docs - the disk should be visible in MyComputer just as any other data disk. For video and DVD - MS Windows Media Player is fine.

I hope it'll help.
Anything to do with DVD minus and DVD plus?
\015\012Do you use the right DVDs for you player?
Repair Help & Product Troubleshooting for Dell XPS 400 PC Desktop

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