Having problems with your Dell Vostro 200 Mini Tower With 20" Flat Panel Monitor PC Desktop ?

I am acting as middle man. My daughter lives 15 miles away and is having a problem with her Dell desktop PC running XP. She has a blue screen message. We have tried using ctrl/alt/delete with no reaction from the PC. We have tried safe mode and the screen goes completely black. We have tried the safe mode option of going to the last known good connection and the wallpaper comes up with none of the desktop icons but it appears something is happening since an hour glass repeatedly shows on th


Answers :

If you have tried Safe Mode but cannot finish loading Windows then either you have a very serious virus issue or your hard drive has become corrupted. Normally Safe Mode would give you the opportunity to try and resolve the issue or possibly remove any data you need to back up. As you haven't been able to load it you have two choices on how to proceed.

A) If your daughter has her Windows Installation disc she can try and do a Repair Install. This would be accomplished by booting from the Windows disc. After some initial loading you would get a menu asking you if you want to try and repair the existing install or start a new one. She would then choose Repair and Windows would attempt to repair the install. Depending on the problem it may or may not work. If your daughter did not receive a copy of her Windows installation disc she can contact Dell support and request that they

B) PLEASE NOTE THAT EITHER OF THESE ROUTINES WILL WIPE OUT ANY AND ALL DATA AND PROGRAMS YOUR DAUGHTER HAS ADDED TO HER COMPUTER.
If your daughter's computer uses Windows XP then there is a Restore image hidden on her hard drive. To access this, boot the computer and as soon as she sees the blue bar with www.dell.com on her screen she needs to press CTRL+F11 at the same time. This will start the Restore process.
If your daughter's computer uses Windows Vista, she would use the Dell Factory Image Restore. To access this, boot the computer and as soon as she sees the blue bar with www.dell.com on her screen she would need to start pressing F8 until the Vista Advanced Boot Options Window appears. She would select Repair Your Computer and then follow the prompts.

If she has data on her hard drive that she cannot lose, and the Windows Repair Option doesn't work for her, there are Forensic Data services available in most cities and on the Internet. These services are usually quite expensive, so she would have to way the cost against her need to save the data.

Hopefully this information will assist her in resolving her issue. If you need any clarification, or further information, please let me know.
Repair Help & Product Troubleshooting for Dell Vostro 200 Mini Tower With 20" Flat Panel Monitor PC Desktop

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I am acting as middle man. My daughter lives 15 miles away and is having a problem with her Dell desktop PC running XP. She has a blue screen message. We have tried using ctrl/alt/delete with no reaction from the PC. We have tried safe mode and the screen goes completely black. We have tried the safe mode option of going to the last known good connection and the wallpaper comes up with none of the desktop icons but it appears something is happening since an hour glass repeatedly shows on th


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