Having problems with your Dell Vostro 1510 Laptop Computer PC Desktop ?

STOP: c000021a {Fatal System Error} .. 0xc0000005

\015 I have a Dell Inspiron 1520 and windows xp home.\015\012\015\012Whenever I try to start my computer normally I get this error message on a blue screen:\015\012"STOP: c000021a {Fatal System Error}\015\012The windows logon process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).\015\012The system has been shut down."\015\012\015\012I get the same error message in "start last good config." and in safe mode it hangs at mup.sys and I get another blue screen, saying check for new harware and viruses etc.\015\012I haven't downloaded ANYTHING new, and I suspect that I have a virus on my computer because those stupid nexflix (?) ads were popping up and before I could delete the virus with an anti-malware program, I got a blue screen, and since then I haven't been able to get on my computer past the "windows loading" screen.\015\012I have tried using the recovery console on the xp cd, but I can't figure out what to do with it really. If I try going to reinstall it, it says it can't find the end-user license agreement.\015\012\015\012Only half of my stuff on my laptop is backed up and I really don't want to lose it all! Please help.\015

Answers :

The first thing you should do is back up the HDD, Remove the HDD from your Laptop, you find the lid that opens the HDD access slot under the laptop or ask someone who knows how. if available there are aftermarket 2.5 HD enclosures that lets you install the 2.5 in.hdd of your laptop via a usb. you can plug the usb to a desktop PC and backup your files. then reformat your hdd. reinstall the hdd to your laptop. replace your memory ram which causes the blue screen with a new ram, reinstall the OS.
Repair Help & Product Troubleshooting for Dell Vostro 1510 Laptop Computer PC Desktop

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