Having problems with your Dell Vostro 1510 Laptop Computer PC Desktop ?

Blue Screen c000021a

\015 Windows XP Pro, Service Pack 2, Bios A10. Laptop will not boot to OS. \015\012Error message "STOP: c000021a {Fatal System Error}. The Windows Logon Process system process terminated unexpectedly with a statu of 0xc0000005 (0x00000000 0x00000000). The system has been shut down." \015\012Laptop does boot to safe mode. \015\012Cannot rollback to previous good configuration. \015\012Cannot complete system restore - after reboot get a message that system restore failed. \015\012HD is listed in the BIOS setup. \015\012Attempted to run repair from XP CD, and Setup "did not find any hard disk drives installed on your computer". After attempt, my HDD Password is Frozen. Pressing F9 Setup Defaults unfreezes HDD Password. After reboot, I go back to BIOS Setup, shift the CD drive to the top, restart, boot from CD, press R, no drive found, etc.\015

Answers :

Boot system into safe mode. locate the icon for my computer. right click and go to properties. locate the computer name tab and select it. find the radio button for "change" and click it. rename the computer to something considerably shorter then what you have. the system cannot boot and complete the logon process if the computer name is longer than 200 "bytes"
Next step is remove hard drive and see if it is recognized in another computer. The Hard Drive could just be bad, but you need to rule out the motherboard drive controllers that could also be bad. Also try a known good drive in your system.
\015\012Char S.
Repair Help & Product Troubleshooting for Dell Vostro 1510 Laptop Computer PC Desktop

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