Having problems with your Dell PowerEdge 6400 Server ?

No SCSI Chips found on the adapter

\015 I need some help on a server that I have (was gifted) and has worked great until now. Its a Dell Poweredge 6400 running 2 15k SCSI drives in raid for the OS and 6 10k SCSI drives in raid 5 for the storage. Recently it took a dump and I cant get it to boot. On boot I get the following error:Warning! No SCSI chips found on the adapterfirmware failed initialization error code 4001Before that pops up I can get into the SCSI setup tools. The error pops up after the Raid controller tries to boot up. I can not get into the raid setup. Is this due to the fact that it doesnt think things are connected?Then it tries a PXE boot and fails and just sits there. Suggestions as to what is wrong with the SCSI hook up? Could it be a cable issue? Is there any other info you would need before you can help?I really need to gain access to this as I have all my families pictures on here and dont have copies of all of them backed up yet on to another medium. So I need to make sure I dont break the raids so I loose all data.Help please!!!!!\015

Answers :

You might want to update the firmware for the scsi controler,plus upbate the esm ,and the backplain for the server ,you should be able to locate this on the support.dell.com website.failing that if you are using a raid card this might be bad,however you can also try ths power down the server pull the hard drives away from the backplain not completely out of the bay,boot up and see if you are able to go into the scsi bios.if you can there might be an issue with one of the drives.When the server does a pxe boot and fails simply means it is trying to boot,in your boot configuration in the bois your network was set as a option to boot from,not to worry that is something normal when (hard drive) boot device in not available
This is a serious problem and you could easily guess wrong and blow away your data.
\015\012Good news is that Dell servers have lifetime support. Without a warranty you will have to pay for any parts you need but, if you are lucky, you won't need any. If you do get the part # from Dell and check eBay for it.
\015\012Get the Service Tag from the server and call Dell Technical Support.
\015\012You can get the phone # from their website.
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