Having problems with your Dell OptiPlex GX260 PC Desktop ?

USB suddenly malfunctioning on Dell TOwer

\015 The 2 front USB ports on my Dell Optiplex 260 tower quit working. I have used these frequently without any problems. The tower sits on the floor making it a little tricky to insert a flash drive "upwards into" the ports under the "flap." But never had problem till now. I am thinking that maybe I damaged one of the contacts when jiggling the flashdrive trying to insert it. \015\012So, as a temporary workaround, I bought a new extension cable to use with one of the 2 ports on the back of the computer. I was shocked when I got the same error message that .." one of the USB devices connected to the port has malfunctioned and Windows does not recognize it\342\200\246." This port was untouched. Device mgr says that the ports are working properly. \015\012There are 2 ports on the back. One has my printer in it, and the other is vacant and unused.\015\012I read somewhere that I should REMOVE the devices in device mgr, reboot , and Window will detect and reinstall the drivers. Well, I am reluctant to do that for fear of losing my printer. ;-(\015\012BTW, you are talking to a 62 year young lady who is pretty computer savvy and even have folks coming to me to fix their problems. ;-) But this one has me a bit stumped. I guess it is because I do not want to REMOVE and reinstall all the ports because of the printer???? In other words, I don\342\200\231t want to lose \342\200\230everything\342\200\231 as I depend on my PC for so much work.\015\012The flashdrive(s) are OK. I took them to work and they work fine there. Thank goodness!!\015\012So, who can help a little ol\342\200\231 lady out here? Smile!\015\012Specs:\015\012Windows XP Professional Service Pack 2 (build 2600)\015\012Dell Computer Corporation OptiPlex GX260 2.00 gigahertz Intel Pentium 4\015\012EPSON CX8300/CX8400/DX8400PDI Kernel Ports Device DriverUSB Composite DeviceUSB Mass Storage DeviceUSB Printing SupportUSB Root Hub (4x)\015\012Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CDIntel(R) 82801DB/DBM USB Universal Host Controller - 24C2Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7\015\012\015\012\015

Answers :

It does sound like your ports on the front might be bad. They usually connect to a seperate port on the motherboard than the rear ones, and I have seen devices short out the front ports, such as a USB music player.
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\015\012You can remove the ports on the device manager, and they should come back ok, without worry. However, I doubt that is going to help the front ones. I think you have a hardware problem.
\015\012
\015\012If that is the case, the easiest solution is to get a USB hub, and run a USB cable from the rear, to the front of the computer.
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