Having problems with your Dell Latitude D830 Notebook ?

I have the same problem D830

\015 Black screen, no sound, nothing. Hooked it to a PC monitor, still nothing. Dell said it was a motherboard issue. Then, I left it alone for several months and today I turned it on and it worked until I powered it down. Now it won't boot up again. Do you think it is the motherboard if it booted up today?\015

Answers :

Seems to me if it ran normally until powered down that the motherboard would have to be functioning, no? It's a boot or startup problem, but there are all kinds of hardware and software issues that could cause that. Have you tried booting into safe mode or last known good configuration by pressing F8 as it boots up?
\015\012Try going to Dell support and enter your service tag # and see if there are any service bulletins or advisories for your laptop, then maybe search the Dell forums for reports of the same. If the motherboard was an issue on your model, you'll find some forum posts about it.
\015\012See also Dell support for your boot problem here.
\015\012If you get it booted up again, you might like to take a look at the event viewer and device manager and see if there are errors or warnings posted that indicate software or hardware problems on your system. Also consider running the Dell diagnostics utility (see here) to check the system health. And run chkdsk to scan the hard drive for corruption. (instructions here and here)
\015\012Malware removal protocols I'd recommend as a check here.
\015\012Good general troubleshooting for windows here and startup here.
\015\012
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Repair Help & Product Troubleshooting for Dell Latitude D830 Notebook

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