Having problems with your Dell Latitude C610 Notebook ?

Bad Harddrive I spoke with one of your tech-reps (Byteguy) Great help, but I want to go deeper. After doing a great deal of research, I have found that Dell places a Diagnostic partition on the front of the drive that can not be accessed through normal means. I believe my failure is due to a firmware corruption. Dell only has the upgraded firmware flash for the C610 and I have a Fujitsu MHS2020AT harddrive. Fujitsu does not have the firmware flash for this anymore and I can't find it anywhere. D


Answers :

The diagnostic partition is designed to be used by pre-boot BIOS proprietary programs to aid Dell technicians in troubleshooting hardware issues related to HDD, memory, video output, and machine function. The partition is only available via a Dell Installation disk, and, in some instances, may be limited to factory restored OEM drives.

Firmware corruption of HDD is only possible during a flash upgrade of the device. When corruption occurs during a flash upgrade, the device will be damaged (in the tech trade it's known as a "Fatal flash") and rendered inoperable/unusable.

Thus, having personally witnessed many fatal flashes, and, thus, useless hardware, I caution novices attempting to upgrade firmware (especially system or HDD/BIOS) when the devices are working properly. However, if there are serious performance/compatibilty issues with your hardware, by all means, upgrade the firmware.
Hi there
\015\012on both of my dell pc's i have a recovery agent but i have to use the shift key and the ( f 11) just when i see the dell sign then it will let me into the recovery agent and on the other dell it is the shift key and the f 11 so you can try either one of those and see what happnes and if you have your recovery disk you can use that too just put the cd in and when the pc says press any key to boot from cd hit any key let it do it's thing than it will ask you to accept the agreement and when it says install press y than after that it will ask you about repairing than press r and it will go from their just make sure that you dont press the r when it first comes up ok you will see the repair section again and when you do that is when you need to press the r
\015\012hey i hope this helps out please do me a favor and rate this service ok
\015\012
\015\012best regards mike
Repair Help & Product Troubleshooting for Dell Latitude C610 Notebook

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