Having problems with your Dell Inspiron 6000 Notebook ?

Dell inspiron 6000 will not will not start

\015 It brings the screen up but just sits there. I got a new battery thinking it was that. I took it to the geek squad and they told me it had a virus and needed to be wiped and that I need the system installation discs. I cannot find them, I have my mcafee installation disc only. There is a folder "my pictures" that I have to have. It cannot be deleted. Four years of my life of people and pets that are no longer with me. Only memories I have. Can you help.\015

Answers :

Try booting while tapping the F8 key and if the startup options screen comes up,Try last known good configuration,If this doesn't work try the same F8 bootup again and try safe mode with networking,If this starts,We can fix it even if remote repair is needed.Post back with details
Hi there
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\015\012this may not be what you want to hear but i belive from what you have said that yom mat be about to learn the hardway about backing up your data
\015\012
\015\012you have a macafee original install disk ?
\015\012
\015\012if you have switch the laptop on and as the dell screen is shown keep tapping the del key this should allow you to go into bios of the latop look for the boot order section and make sure that your first device is your cd rom drive then save and exit put your macafee disk in your cdrom drive and restart the laptop this should now boot from the cd and perform a virus scan let it fix what i can cross your fingers and reboot,
\015\012
\015\012If that did not work i beleive it needs to be seen by a real engineer
\015\012your local computer store not chain are normally better ( they should be able to retrieve your pics " i would normally charge a min of £80 to recover your data depending on how much you have without any guarentee (due to possible malicious virus damage) if you have not got the restore disks you will have to purchase a new copy of windows ,
\015\012
\015\012or speak to dell and tellthem that you have come to use the restore disks and they wont boot but a windows xp cd boots fine so hopfully they will mail you a new set for the cost of the postage
\015\012
\015\012
\015\012Sorry icant be more positive but i have been here many times before and it is a very tricky situation
\015\012
\015\012Regards AL "alstech"
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