Having problems with your Dell Inspiron 1525 Notebook ?

Wal-mart's computer care is a scam.

\015 I purchased a Dell Inspiron 1525 laptop back in June of 2008 and was it was strongly suggested that I buy the 2 year extended service plan. The cost of the plan was almost 20% of the total cost. I asked what that would get me and I was told that with it if anything happened to the laptop I would simply need to bring it back to them and they would replace it.\015\012\015\012So now that the laptop will not turn on, I take it back and I'm told I have to call a number and go through that process. I was told one before I purchased and the reality turned out to be different after the purchase. SCAM.\015\012\015\012So I called the number and after working my way through the various menu options it tells me to go to www.repairnow.com/walmart which I do. There I attempt to open a service request and guess WHAT? It tells me to call the same number I called to begin with!\015\012\015\012So I call it again and I choose different options, ANY options in order to talk to a HUMAN but I can't because all the options end up with a "We're experiencing technical difficulties. Please call back later."\015\012\015\012How do you like that!? I paid $100 for THAT! \015\012\015\012This is a SCAM! I cannot get anyone at Walmart or at www.repairnow.com to help me even OPEN a repair request! \015\012\015\012SCAM! Never buy a warranty repair plan. They will tell you anything to get you to buy it and they'll do everything to avoid fixing things!\015\012\015\012Shame on both those companies!\015

Answers :

I work for the Wal-Mart PC Care program.\015\012\015\012The PC Care program is free, it provides assistance in installing a year worth of virus protection. Anything beyond that is on a pay for fee service. It does not replace the original Dell warranty (which as pointed out) you were under. The little card board disk hold clearly states that you should save your receipt here. The receipt can be generated again at the local store.\015\012\015\012A customer can also purchase an extended service that comes info effect after the original warranty expires.\015\012\015\012It is not a bad plan, but it does pay to read and know what the plan covers.\015\012\015\012You still need to contact Dell as you are under their warranty. Pre-existing conditions are not covered by any extended service plan.
If you bought it in June of 2008, then you still have a Dell 1 year warranty on it, your extended warranty has not yet taken affect.

You may need to register with dell on their retail sales registration site in order to get coverage.

The only thing you need is the Service Tag as far as know, which is on a sticker either under the system, or under the battery.

In the US Walmart systems are covered for 1 year by Dell directly.
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