Having problems with your Dell Inspiron 1525 Notebook ?

Trojan virus on new computer

\015 When connected to Internet for the first time as new, virus pop-up called VirusMelt appeared and could not be removed from desktop,trash,control panel or system. Disguised as sprtcmd.exe and dellupdate.exe -can you help, please, before I send the computer back.\015

Answers :

Please create restore point and scan your computer with updated Trojan remover download and install the software
If the computer is brand new, you may want to consider performing a system recovery. Formatting and reinstalling the Operating System. That is the best way to be sure that you are completely rid of the virus.
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\015\012Here's a website detailing how to manually remove VirusMelt: http://www.xp-vista.com/spyware-removal/virus-melt-removal
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\015\012Also, download and run a virusscanner. There are some online scanners you can run: Trend Micro Housecall and Norton Security Scan.
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\015\012Also download the trial version and run MalwareBytes. Its been excellent in finding and removing viruses and rootkits that may reside on the computer.
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\015\012After your computer is clean, make sure you have a full Anti-virus program installed and fully updated.
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Repair Help & Product Troubleshooting for Dell Inspiron 1525 Notebook

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