Having problems with your Dell Inspiron 1525 Laptop ?

Studio 15: The model number for the battery cannot be determined

\015 I have a Dell Studio 15 (only months old), and just purchased a generic battery as a back-up. However when I plugged it in I got the error message:\015\012"The model number for the primary battery cannot be determined. This will prevent any battery present from charging. Please insert a Dell battery for best system operation."\015\012I took out the battery, reinstalled it, shut down and restarted, made sure the AC plug works with my original Dell battery, google'd it, emailed the company (now waiting to hear back), and even saw a post about (and tried) downloading the latest BIOS from the Dell website. I also read online that "There's a small circuit in the battery pack that if it fails can cause this issue"\015\012It sits at 28% charged (as it came shipped from the store), but will not charge. My battery/charge light on my computer is flashing from the normal white to red. At reboot, I get the message "WARNING: The battery cannot be identified. This system will be unable to charge this battery. Press to continue. Press to enter SETUP. Press ... to enter Boot Menu", etc. I can't remember the whole message, sorry.\015\012Any help... I just need to know if I need to return my battery (ASAP, please!)\015\012Can we not buy a generic battery for a dell? If that is the case then I wished I had known that before I bought my new machine.\015

Answers :

You have run into the same problem that a lot of us with Dell laptops find out the hard way. Yes in fact there is a small chip inside the charging system that will ensure that you will keep getting that message for as long as you try to use a non-Dell battery. As a matter of fact that same chip causes a lot of grief when it suddenly burns out and you start having problems with real Dell batteries. My advice would be to take the battery back ASAP. It does leave you stuck with Dell batteries and prices unfortunately.
Ok, here is the trick. You insert your old dell battery back in your laptop. The chip stops bothering you when you place the 3rd party battery in. I tried it and it worked for about 6 months. I will have to do this again today since I got the error message once more when at customer site doing a presentation. How ridiculous to have to go fetch the adapter when in front of a room full of directors. I guess they all got the message that dell is not a recommended buy.


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