Having problems with your Dell Inspiron 1525 Laptop ?

My screen is black and i cant get rid of this popup

\015 My laptop boots up right but when its about to get to the main screen a popup of privacy center comes on and i cant get out of it and behind it is a black screen besides the bar that is used on the top of the screen of a Windows Vista computer.\015

Answers :

This popup is a sign of a malware infection on your system. You can use ctrl+alt+ del to bring up the task manager, open the processes tab, and locate the pc.exe and agent.exe processes. Select them, right click and end process for each. That should temporarily get rid of the popup. (See link here, and here, but please don't follow the instructions given there to delete files, etc. Just kill the processes and use the following tools.)
\015\012Now you'll need to do some cleanup to remove the offending program from your system before you reboot.
\015\012Go to this link and follow the first 4 steps of the malware removal guide. Make sure to update MBAM before you scan, and make sure you follow through all 4 steps before restarting your computer. If you want detailed info on how to run the MBAM, as well as a good description of how you got this virus, click here. Then restart your system and see how it runs. I'd advise an indepth scan with your antivirus program to check for further problems, but that should take care of the privacy center rogue.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
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