Having problems with your Dell Inspiron 1521 Laptop ?

Blank scrren with just mouse

\015 Battery went dead rebooted and the screen comes up blank with just the mouse that is moveable. operating system is Vista\015

Answers :

Hi there.
Try booting into safe mode, this is F2 on start up, let all the drivers load up and see if it lets you in, if it does you can perform a system restore (a window may pop up giving you this option if its XP), restore the computer back a couple of days before the battery failed.

Good luck !!
I've just had this problem with my Toshiba which is on here for other reasons. If it was like mine then it showed the loading bar with Microsoft Windows underneath then showed the black screen with the mouse cursor. If that is the case then it looks like you too have been hit with the Confiker virus (Classed a Hot Topic on Dells website) . If you still have the CD that came with it you're laughing (Well, better off! It means you'll have to reformat). If not you should be able to request a recovery disk from here (Subject to an unknown price) http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/dellcare/en/contact_us_options?c=uk&cs=ukdhs1&l=en&s=dhs&~tab=2
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\015\012Just an afterthought, as soon as you switch her on, keep pressing f8, it should bring up an alternative menu where you may be able to "Repair Windows"
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\015\012Hope this helps
\015\012
\015\012Alen Boardman
Repair Help & Product Troubleshooting for Dell Inspiron 1521 Laptop

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