Having problems with your Dell Dimension E520 PC Desktop ?

We changed over to bt last week and since then we are having the same problem that we had with the post office who where our supplier previously, some times we are able to connect on to the net other times no matter how many times we try we just cannot get on the system, when bt took the broadband etc over we had to wait for broadband as there was a technical problem it seems to us that we still have got the same problem as before, any suggestions?


Answers :

You pay BT so you should ring up their technical support line.
Make them earn their money.

Don't let them palm you off.

This kind of thing is very difficult to fix on a site like this as it could be many things. Or even a problem on BT's equipment that they are keeping a secret from you.

Ring them and pester them or ask for a refund. Ask them for a copy of their service level agreement. This will state what you can expect from them. You should have a government body that overseas telecommunications providers. Find out who they are and threaten to ring them (or actually ring them)

Hope this helps

Check the BT Exchange, wires may be corroded or loose. Can you ping the router in your home?
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