Having problems with your Dell Dimension E310 PC Desktop ?

Windows Startup Problem??? Please Help!

\015 Hi, my friend has downloaded a program that was "supposed" to help speed up his PC performance. So, I helped him download a program called ThreatFire that helps MY computer perfectly, so it asked me to restart his computer. Once he restarted, his computer would not start, and gave me this following message.Windows could not start because the following is missing or corrupt:\\System32\\hal.dllPlease install a copy of the above file.----------------------------------------------------------------------------------------------------I know there is a way to fix this by going to Start/Run/, but I can't even reach his desktop. The program he downloaded, gave him a worm with spyware that is killing his computer. There is another problem. He can't use his DVD Re-Installation disc because his CD & DVD drives are broken. They won't read any disc. However, he can reach the Dell screen with the F2 and F12 options. If he can't reach his desktop or if his CD Drives are broken, how can he fix this problem? He needs help as soon as possible. Thanks.\015

Answers :

This is work for a computer reparer with 'real' tools (e.g. an external DVD drive).

The only thing you could try yourself is removing the harddisk, placing it as a second harddisk in another computer and cleaning it with a program like Malware Bytes Anti Malware.
Repair Help & Product Troubleshooting for Dell Dimension E310 PC Desktop

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