Having problems with your Dell Dimension 4600 PC Desktop ?

Device Drivor Errors Code 39

\015 Hi Have this problem with both my dvd drives:\015\012\015\012Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) This is on my DVD-RW drive.\015\012\015\012I've tried to update drives, they have no newer update. Also uninstalled and reinstalled and it did not solve the problem.\015\012\015\012Any help is greatly appreciated.\015\012\015\012I am running XP on Dimension E310\015\012Thanks,\015

Answers :

OK:

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Follow this article to fix the issue..

http://www.windowsguru.org/solutions.html
Repair Help & Product Troubleshooting for Dell Dimension 4600 PC Desktop

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