Having problems with your Dell Dimension 4500S PC Desktop ?

AOL Software When I try to open AOL I receive an error that states the SNMaster.idx Database is missing" what is it ??? and how do I get it back ???


Answers :

Hi there,

The file which is missing is located in
C:\\Documents and Settings\\All Users\\Application Data\\AOL\\C_America Online 9.0\\idb\\SNMaster.id

Browse to C:\\Program Files\\AOL 9.1\\ and double click on aol.exe. It should start just fine.

To copy the AOL data files and move them to the right location:
1. Click the Start button, then open My Computer.

Note: If using Windows Vista, click the Start button, then click Computer.

2. Access the AOL folder.

If\015\012using Windows 2000 or Windows XP, double-click the Local Disk (C:),\015\012then navigate to Windows\\All Users\\Application Data\\AOL folder.
If\015\012using Windows Vista, double-click the Local Disk (C:), then navigate to\015\012the Windows\\ProgramData|AOL folder. Windows Vista users can\015\012alternatively search for C_AOL90 to find it.

3. Right-click the C_AOL90 folder, then click Copy.
Note:\015\012If there are multiple copies of the C_AOL90 folder, copy the folder\015\012with the later letter next to it. e.g.: If you have C_AOL90a and\015\012C_AOL90b, then C_AOL90b is folder that would need to be copied.

4. Paste the folder into the correct location.
If\015\012using Windows 2000 or Windows XP, navigate to the C:\\Documents And\015\012Settings\\All Users\\Application Data\\AOL folder. Right-click the AOL\015\012folder, then click Paste.
If using Windows Vista, navigate to the C:\\ProgramData\\AOL folder. Right-click the AOL folder, then click Paste.
Notes:

If\015\012you do not find the Application Data folder, it may be hidden. To see\015\012all hidden folders on Windows XP or 2000, click the Tools menu, click\015\012Folder Options, then click the View tab. Under Hidden files and\015\012folders, choose the Show hidden files and folders option by clicking\015\012it, then click the OK button.
If you do not find the ProgramData\015\012folder, it may be hidden. To see all hidden folders, click the Organize\015\012menu, click Folder and Search Options, then click the View tab. Under\015\012Hidden files and folders, choose the Show hidden files and folders\015\012option by clicking it, then click the OK button.

5. Launch the AOL® software again.

Warm regards,

Anirban Mazumdar
Repair Help & Product Troubleshooting for Dell Dimension 4500S PC Desktop

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