Having problems with your Dell Dimension 3100 PC Desktop ?

My customer is a customer of aol... however, I am

\015 My customer is a [email protected].. She is unable to get into my website www.keepstreet.com. How can I unblock this problem?\015

Answers :

Hmmm well I accessed your site without problems so there is only one possible reason for this.... her configuration.
\015\012Unfortunately there are lots of configuration problems. Ideally she should contact AOL tech support who will guide her through ther Step-By-Step programme used to resolve such matters...
\015\012However, a few things she can try
\015\012Make sure she has latest Browser Version
\015\012In Internet Explorer (IE)
\015\012get her to go to the Tools Menu->Internet Options
\015\012Delete Cache, Cookies and History
\015\012Restart browser - did it work?
\015\012Does she have Semantic software installed? If so - uninstall it!
\015\012Does she have a firewall installed? Is IE listed as software in the accepted list?
\015\012She may be victim to some malware -
\015\012Install Adaware and HiJack this
\015\012Run both
\015\012Has she Anti-Virus software? If not install Avast!
\015\012Is she using a link - maybe it is typed incorrectly?
\015\012Is she getting an error message? If so - it can tell you what the problem is
\015\012Is she able to access other sites?
\015\012Have you checked your Server logs - they can tell you if she is being refused by your server?
\015\012If this has helped you at all - please vote!
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