Having problems with your Dell Dimension 3000 PC Desktop ?

Bringing my computer back to factory settings.

\015 My computer has slowly degraded to the point where I can't run programs properly, emails won't open, downloads take days....I'm desperate...I'm also a computer dummy. I am one of those persons that needs a simple, clear step by step. Thanks to anyone that can help me, I would appreciate it very much.\015

Answers :

Usually if they do not send a CD then the system has a recovery console installed. When you startup there is menu keys for accessing bios and the recovery utility. I think it is F12 usually but just check when you startup initially and it will say there. Then you can do a system recovery or restore there.
Being that this computer is a dell, I'm assuming that they included a Windows XP disc with it when you bought it.
\015\012I'm sure that you have stuff on the computer that you would want to back up. I might would suggest either burning that content to a CD or backing it up to a USB flash drive.
\015\012Once you have your personal data backed up (i.e. music,pictures, etc). You can simply put the Windows XP (most likely a purple CD that says something to the extent of: preinstalled operating system) and reboot the computer. The CD can boot itself and will walk you through the process of reinstalling windows.
\015\012When you are going through the prompts, make sure you select "Clean install," this will format the hard drive and put everything back to the way the computer was when you first purchased it.
\015\012Thank you for your question, and please let me know if there's anything else I can help with.
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